Terms and conditions

These terms apply when you book a free consultation or online sessions with Tim Dunton through onlinehypnotherapy.uk. Tim is a sole trader trading as Online Hypnotherapy. Please read these terms before booking. Nothing in them affects your statutory rights.

1. About the service

Tim offers one-to-one hypnotherapy, NLP and coaching sessions online by video call, using Microsoft Teams or Zoom, to clients in the UK and abroad. Every session is with Tim personally.

2. Free consultation

Before booking, you can have a free consultation of 15 to 30 minutes by phone or video. There is no obligation to book. Tim will tell you honestly if he does not think hypnotherapy, or online sessions, are right for you.

3. Booking and appointments

• Appointments are confirmed by email, with a private Teams or Zoom link for each session, once 50% of the fee has been paid in advance.
• Session times are agreed in UK time. If you are outside the UK, please check the time in your own time zone; Tim will confirm both when you book.
• Before your first session you may be asked to share background information, including relevant health information. Please be open: it helps Tim work safely and in a way that suits you.
• Please join on time. If you join late, the session may still need to finish at the planned time, and the full fee will apply.
• Sessions are not suitable for anyone under the influence of alcohol or non-prescribed drugs. Tim may end a session if it would not be safe to continue.

4. Online sessions

• Please join from a private, quiet room where you will not be interrupted or overheard, sitting somewhere safe and comfortable.
• Use a stable internet connection, a device resting on a surface rather than held, and ideally headphones.
• Never join a session while driving, travelling or doing anything that needs your attention.
• Please give Tim a phone number he can reach you on during the session. If the connection drops, rejoin the same link; if you cannot reconnect, Tim will phone you.
• If a session is cut short by a technical problem on Tim's side, the lost time will be rearranged at no charge. If the problem is on your side and the session cannot continue by phone, Tim will try to rearrange fairly.
• Microsoft Teams and Zoom are provided by third parties. Tim cannot control their availability, but will always try to offer an alternative, such as switching platform or continuing by phone.

5. Cancelling or rearranging

Tim keeps your appointment time free for you and cannot usually offer it to someone else at short notice. If you need to cancel or move an appointment, please give at least 24 hours' notice by phone on 07923 495558 or by email.

• With at least the required notice: you can rearrange or cancel at no charge.
• With less notice, or if you do not join: a fee of 50% of the session fee is charged. Tim will try to fill the time, and will not charge if he is able to.
• If Tim needs to cancel or rearrange, he will give as much notice as possible and offer another time, or a full refund of anything paid for that session.

Tim will always try to be fair and understanding about genuine emergencies and illness.

Your right to cancel

Because you book remotely, you have the legal right to cancel within 14 days of booking without giving a reason, and receive a refund. If you ask for a session to take place within those 14 days and then cancel, you may be asked to pay for any sessions already provided.

6. Fees and payment

• Current fees are shown on the fees and prices page and will be confirmed when you book. All fees are in pounds sterling (GBP).
• 50% of the fee is paid in advance when you book, by card or bank transfer, and the other 50% at the end of your first session.
• If you pay from outside the UK, any currency conversion or transfer charges made by your bank or payment provider are your responsibility.
• Card payments are handled by a secure payment provider. Your full card details are not stored by Tim.
• You will be told before any charge under these terms is made.

7. The halve-fees promise

We are not allowed to make guarantees, but Tim is very confident that you will make significant progress within 7 hours of hypnotherapy (usually five sessions). If for any reason, further sessions are required or desired for the same issue, fees will be reduced to £97.50/hour (ongoing). The reduced fee applies to sessions for the same issue after your first 7 hours.

8. Recordings and materials

• Sessions are not recorded by either of you unless you and Tim both agree beforehand.
• Any recordings or written materials Tim gives you are for your own personal use. Please do not share, sell or publish them.
• Never listen to hypnosis recordings while driving, operating machinery or at any other time when you need to be alert.

9. What to expect

Hypnotherapy works with you, and your own commitment plays an important part. Everyone responds differently, so no particular outcome can be promised, and the number of sessions you need will depend on you. Tim will always discuss your progress openly with you.

10. Confidentiality and privacy

What you share in sessions is confidential. The only exceptions are where there is a serious risk of harm to you or others, where a child or vulnerable adult may be at risk, or where the law requires disclosure. Wherever possible, Tim would talk to you first. Please see the privacy policy for how your information is handled, including by Microsoft Teams and Zoom.

11. Clients under 18

Clients under 18 are welcome when accompanied by a parent or guardian, who gives written consent and stays in the home during sessions.

12. Complaints

If you are unhappy with any part of the service, please tell Tim as soon as possible on 07923 495558. He will acknowledge your complaint promptly and aim to resolve it fairly. If you are still not satisfied, you can raise it with the General Hypnotherapy Register (GHR), of which Tim is a member.

13. General

These terms may be updated from time to time; the version that applies is the one in place when you book. They are governed by the law of England and Wales, wherever you are when you take part in sessions.